Customer Success Professional

4 days ago


San Diego, California, United States VanderHouwen Full time
Customer Success Specialist

Drive customer engagement and success through technical expertise, strategic collaboration, and a strong focus on renewal and retention processes.

Key Responsibilities:
  • Drive Account Renewals: Cultivate, influence, and secure account renewals while protecting and enhancing customer trust.
  • Manage the Renewal Process: Execute all phases of the renewal process, including account review, customer notifications, quote creation, and strategic negotiation to close renewals.
  • Collaborate Across Teams: Work closely with Customer Success, Sales, Product Management, and Legal teams to develop renewal strategies using data-driven insights.
  • Ensure Accuracy: Review renewals for accuracy, validate pricing and license counts in Salesforce and Oracle, and communicate necessary changes to customers.
  • Mitigate Churn: Monitor at-risk accounts and develop strategic plans to reduce customer churn.
  • Set and Achieve Goals: Consistently meet or exceed quarterly and annual renewal goals.
  • Adopt New Initiatives: Proactively adopt and implement new initiatives and programs that support customer success and retention.
  • Track Progress: Prepare activity and forecast reports to track progress and ensure alignment with team objectives.
Requirements:
  • Strong Knowledge: Salesforce and Oracle.
  • Excellent Communication Skills: Engage effectively with C-level executives and stakeholders.
  • Proven Ability: Interface directly with customers, particularly at the executive level.
  • Understanding: Quoting, billing, contracts, and order processing.


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