Customer Success Manager

2 months ago

San Diego, California, United States Netradyne Full time
Job Title: Customer Success Manager

Netradyne is a leader in fleet safety solutions, harnessing the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are seeking a highly skilled Customer Success Manager to join our team.

Job Summary

The Customer Success Manager will serve as the primary point of contact for Netradyne clients, responsible for managing assigned client relationships throughout the customer lifecycle. This includes optimizing and configuring our platform to meet the unique needs and goals of the customer, serving as a subject matter expert on our platform, and training and enabling customers to utilize the program to achieve their business outcomes and maximum ROI.

Key Responsibilities
  • Drive customer adoption and derive maximum value from Netradyne's products and services.
  • Act as a subject matter expert and consult on topics including change management, coaching workflows, communication planning, and more.
  • Protect and grow Annual Recurring Revenue (ARR) for assigned accounts through strategic planning, identification of add-ons, up-sells, and customer renewals.
  • Establish and maintain a consistent cadence of customer touchpoints to expand and deepen relationships and grow customer loyalty.
  • Facilitate and monitor the client's adoption of our program to meet their business needs.
  • Establish a trusted advisor relationship across the client's organization, from executive sponsors to day-to-day contacts.
  • Provide a voice for your customers and act as a single point of contact to coordinate cross-functional teams internally to drive toward expedient customer-centric decisions and problem resolutions.
  • Ability to multi-task and work with cross-functional international teams to deliver outstanding customer satisfaction.
  • Serve as a liaison between Netradyne and clients, with emphasis on communicating roadmap and providing client feedback to improve our products and services.
  • Demonstrate independent ability to solve difficult challenges, develop creative solutions, and provide strong consultative direction.
  • Leverage customer relationships for prospect and event references.
Requirements
  • Minimum of 3 years CSM/Account Management experience supporting software solutions and ongoing relationship management.
  • Strong verbal and written communication, organizational, and interpersonal skills.
  • Experience managing mid-market and enterprise accounts.
  • Flexible and quick to adapt in a fast-paced dynamic environment.
  • Bachelor's degree in technical discipline or equivalent level of training/experience.
  • Experience with pricing and sales practices in SAAS environments.
  • Experience using a CRM/Customer Success Solution (Salesforce, Gainsight) to summarize and plan customer interactions and create and track add-on and renewal opportunities.
  • Ability to build and nurture strong, positive relationships with customers, including c-level.
  • Knowledge of 12/24v in-cab solutions and commercial vehicle telematics and communication protocols a plus.
Economic Package

We offer a competitive economic package, including:

  • $90,000-$112,000 USD salary range.
  • Annual Bonus.
  • Company-paid health care, dental, and vision coverage, including coverage for your partner and dependents.
  • Three health care plan options, including FSA and HSA options.
  • Generous PTO and sick leave.
  • 401(K) plan.
  • Disability and life insurance benefits.
  • $50 phone stipend per pay period.

Netradyne is an equal-opportunity employer, committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

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