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Customer Success Director

2 months ago

San Diego, California, United States Boundless Immigration Full time
{"About the Role": "

Boundless Immigration is seeking an experienced Customer Success leader to drive strategic initiatives and elevate our Consumer (B2C) and Business (B2B) segments. As the Director of Customer Success, you will oversee the entire customer journey, proactively anticipating and addressing customer needs.

", "Key Responsibilities": "
  • Develop and execute a strategic vision for the Customer Success function that aligns with Boundless growth objectives.
  • Lead the transformation of the Customer Success organization from reactive to proactive, anticipating customer needs and delivering outstanding service.
  • Set and achieve Customer Success OKRs, KPIs, and SLAs, ensuring excellence in customer satisfaction, retention, and growth.
  • Collaborate cross-functionally with product, marketing, sales, engineering, and legal teams to ensure a cohesive customer experience.
", "Team Leadership and Development": "
  • Provide strong leadership to mentor, develop, and empower team leads and their members.
  • Create an engaging and inspiring work environment, fostering a culture of excellence and continuous improvement.
  • Drive practices to track and manage team and individual performance, continuously raising the bar for expectations.
", "Customer Engagement and Advocacy": "
  • Develop and maintain strong relationships with key customers, acting as a trusted advisor and advocate for their needs.
  • Implement customer feedback loops to ensure insights are integrated into product development and service enhancements.
", "Requirements": "
  • Proven experience in leading and transforming a Customer Success organization in a high-touch, high-stakes industry.
  • Strategic thinker with the ability to anticipate customer needs and drive proactive engagement.
  • Strong leadership skills with experience managing and developing a remote, global team for at least 5 years.
  • Excellent communication skills, both written and verbal, with the ability to influence and collaborate cross-functionally.
  • Data-driven mindset with strong analytical skills to derive insights and drive improvements.
", "About You": "

We are looking for a passionate and experienced Customer Success leader who is committed to delivering exceptional customer experiences and driving business growth. If you have a proven track record of success in a similar role and are excited about the opportunity to join a dynamic and growing company, we encourage you to apply.

", "Company Overview": "

Boundless Immigration is a Seattle-based company specializing in U.S. immigration services. We have been featured in The New York Times, NBC News, and Univision, and have earned an A+ Better Business Bureau rating and the 2018 "Business of the Year" award.

", "What We Offer": "

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

", "How to Apply": "

Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you

", "Contact Information": "

Please note that we do not accept applications via email or phone. All applications must be submitted through our website.

", "Equal Employment Opportunity": "

Boundless Immigration is an equal employment opportunity employer and welcomes applications from diverse candidates.

", "Accessibility": "

Boundless Immigration is committed to providing a barrier-free and accessible work environment. If you require accommodations during the application process, please let us know.

", "Disclaimer": "

Boundless Immigration reserves the right to modify or withdraw this job posting at any time without notice.

", "Language": "

This job posting is available in English.

", "Language Code": "en"}