Customer Success Advocate
5 days ago
The Customer Success Advocate is a critical member of our team, responsible for developing and maintaining strong relationships with our top 600 clients. This role requires a unique blend of technical expertise, business acumen, and exceptional communication skills.
Key Responsibilities- Proactively identify and escalate at-risk clients and product issues to ensure timely resolution and minimize customer churn.
- Conduct quarterly business reviews with assigned clients to discuss their goals, challenges, and areas for improvement.
- Ensure 95% call-to-action compliance by providing actionable insights and data analysis to drive business growth and profitability.
- Develop and manage client portfolios to maximize value and sustain business growth.
- Collaborate with cross-functional teams to identify and implement process enhancements and improve overall customer experience.
- Stay up-to-date on Zego products and partner integrations to provide expert guidance and support to clients.
- Experience with Salesforce or other comparable CRM systems, support ticketing software, and best practices.
- Proven ability to work in a fast-paced, team-centered environment with a strong focus on customer satisfaction.
- Prior experience in SAAS, multifamily, HOA, or proptech industries.
- Technical aptitude and ability to identify alternative solutions to customer issues.
- Excellent communication, verbal, written, and interpersonal skills with strong active listening skills.
- Ability to demonstrate effective problem-solving skills and strong client orientation.
- Bachelor's degree or higher.
- Three to five years of experience in a customer success role.
- Real estate industry experience.
- A track record of providing excellent customer advocacy.
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Customer Success Advocate
2 weeks ago
San Diego, California, United States Zego Full timeAbout the RoleThe Customer Success Advocate is a key member of our team, responsible for developing and maintaining strong relationships with our top 600 clients. This role requires a unique blend of technical expertise, business acumen, and exceptional communication skills.Key ResponsibilitiesProactively identify and escalate at-risk clients and product...
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Customer Success Advocate
3 weeks ago
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Customer Success Advocate
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Customer Success Advocate
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