Customer Engagement and Sales Specialist

2 weeks ago


White Marsh, Maryland, United States Massage Envy Franchising, LLC Full time
Overview
Join the Massage Envy family, where fulfilling careers take shape


Are you driven by a desire to assist others? At our franchise, we empower and motivate you to excel while collaborating to ensure our clients achieve their wellness goals.

As a united team, we are dedicated to providing exceptional service and expanding our membership to support more individuals on their journey to well-being.


Benefits & Compensation:
Attractive starting pay of $15+/hour along with a lucrative commission structure.

Full-time employees qualify for our comprehensive benefits package, which includes health insurance with a substantial employer contribution, vision and dental coverage, and additional Aflac options.

Paid time off is available for full-time staff.

Incentives for employee referrals.

Access to an Employee Assistance Program.

Flexible scheduling to enhance work/life balance.

Extensive training on products and services.

Enjoy a complimentary massage, skincare, or stretch service each month.

Receive 20-30% discounts on all products.

Ideal Candidates:
Possess a high school diploma (or equivalent) and preferably have prior experience in retail or sales.

Exhibit strong analytical skills, proficiency in mathematics and computer usage, and the ability to handle multiple tasks effectively.

Demonstrate excellent interpersonal skills and the ability to foster positive relationships with clients.

Have a passion for holistic wellness and a foundational understanding of massage and skincare services.

Daily Responsibilities:
Deliver exceptional customer service, ensuring every client feels valued and appreciated.

Advocate for the importance of holistic wellness by informing clients about new and enhanced services, promoting the Massage Envy Wellness Program, scheduling future appointments, and encouraging retail purchases based on service provider recommendations.

Facilitate clinic operations by welcoming clients, arranging services, handling phone inquiries, responding to emails, and addressing client questions.

Contribute to the growth and retention of our client base through both in-person interactions and outreach via phone/email.

Culture & Support:
Leadership that is committed to YOUR success through training and guidance.

Recognition programs (such as Sales Associate of the Year).

A supportive community that values individuality and promotes knowledge sharing.

If you are eager to become part of a thriving community with seasoned professionals who share your passion, we look forward to connecting with you.

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