Customer Service Sales Representative

1 week ago


White Marsh, Maryland, United States Massage Envy Franchising, LLC Full time
Where Exceptional Careers Begin
Massage Envy Franchising, LLC

Are you enthusiastic about assisting others? At Massage Envy, we encourage and empower you to excel while we collaborate to help clients achieve their wellness goals.

As a cohesive team, we are dedicated to providing an outstanding experience and expanding our member community to support more individuals on their wellness journey.


Compensation and Benefits:
Base salary starting at $15+/hour plus a competitive commission structure.
Full-time employees are eligible for our comprehensive benefits package, which includes medical insurance with a generous employer contribution, vision and dental coverage, and Aflac options.
Paid time off for full-time staff.
Employee referral bonus program.
Employee Assistance Program.
A flexible schedule to enhance work/life balance.
Extensive training on products and services.
A complimentary massage, skincare, or stretch service each month.
20-30% discount on all products.

Ideal Candidates:
Possess a high school diploma (or equivalent) and have prior experience in retail, sales, or front desk roles (preferred).
Exhibit critical thinking skills with strong computer proficiency and the ability to manage multiple tasks.
Demonstrate excellent interpersonal skills and the ability to build positive relationships with clients.
Support the concept of total body care with a general understanding of massage and skincare services.

Daily Responsibilities:
Deliver exceptional customer service and ensure every client feels valued and understood.
Promote the benefits of Total Body Care by informing clients about new and enhanced services, selling the Massage Envy Wellness Program, scheduling future appointments, and encouraging retail purchases based on service provider recommendations.
Facilitate clinic operations by welcoming clients, arranging services, answering phone inquiries, responding to emails, addressing questions, and maintaining cleanliness.
Assist in growing and retaining a client base through in-person interactions and outreach.

Culture & Support:
Leadership that is committed to YOUR success through training and development.
Award programs recognizing outstanding performance (such as Sales Associate of the Year).
A supportive community that values individuality and shares knowledge.
If you are ready to be part of a thriving community with experienced professionals who share your passion, we look forward to meeting you.

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