Guest Services Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the Emerald Grande on the Harbor Walk Village. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:- Manage front desk operations, including check-in, check-out, and guest services.
- Respond to guest inquiries and resolve issues in a professional and courteous manner.
- Process guest transactions, including room assignments, folios, and incidentals.
- Stay informed about property amenities, services, and local attractions to provide guests with personalized recommendations.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are clean and well-maintained.
- Perform administrative tasks, such as data entry, scanning, and faxing.
- Provide exceptional customer service, ensuring guest satisfaction and loyalty.
Requirements:
- Positive attitude and strong communication skills.
- Ability to work in a fast-paced environment and multitask.
- Basic computer skills and knowledge of hotel software.
- Flexibility to work varying shifts, including evenings and weekends.
What We Offer:
- A competitive hourly rate of $15.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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