Marketing Experience Developer

3 weeks ago

Destin, Florida, United States Hilton Grand Vacations Full time
Evolve Your Career in Marketing with Hilton Grand Vacations

Hilton Grand Vacations is an authority in the vacation ownership industry, driven by innovation, quality, and continued growth. Our company's success is built on the foundation of our Team Members, who embody our Cultural Values and demonstrate exceptional Customer Service.

As a successful In House Marketing Representative, you will be the face of our brand, responsible for promoting booking eligible onsite guests to attend the HGV presentation or the selling of a vacation package to HGV resort. You will respond to guests in a timely manner, representing HGV's Cultural Values while demonstrating Customer Service based on HGV Values.

Key Responsibilities:

  • Each team member is encouraged to carry out all reasonable requests by management, capable of performing.
  • Distribute approved promotional information and incentives to guests meeting tour site qualifications determined by marketing managers.
  • Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
  • Provides location-related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information.
  • Maintains established Minimum Performance Standard on a monthly basis.
  • Reviews production reports and advises MOD in writing on any challenges within the month the tour shows or package is sold.
  • Contacts all guests through onsite call campaigns through company CRM systems.
  • Provides information to the Fulfillment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.

We are seeking a highly driven and self-motivated individual with excellent interpersonal and guest relations skills to join our team. The successful candidate will possess a high school diploma or equivalent, with 1+ year of face-to-face consumer sales/marketing experience. A detailed understanding of the local area is also essential.

What We Offer:

  • A competitive salary range of $45,000 - $65,000 per year, depending on experience.
  • A comprehensive benefit package, including medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and outstanding travel benefits.
  • The opportunity to work with a dynamic and innovative company, dedicated to making a positive impact within our industry and the communities in which we live and work.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

  • High School Diploma or equivalent
  • Able to work varying hours and shifts, including weekends and public holidays
  • 1+ year of face-to-face consumer sales/marketing experience
  • Excellent interpersonal and guest relations skills
  • Must be highly driven and a self-starter
  • Detailed understanding of local area

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS/Bachelor's Degree

HGV now offers Day One Team Member Benefits.

Don't wait – apply today and take the first step towards an exciting and rewarding career with Hilton Grand Vacations.

EOE/Disabled/Veterans

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