Customer Service Representative and Dispatcher

4 weeks ago


Destin, Florida, United States Aire Serv Full time
Job Description

Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time.

As a Customer Service Representative and Dispatcher, you will be a key member of our team, representing Aire Serv on support calls. You will be responsible for handling service requests and customer complaints, exemplifying our code of values by showing respect and courtesy to all customers and employees.

You will be self-motivated, energetic, and enjoy helping people. You will be driven to provide the highest level of customer service and satisfaction and be able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities:

  • Receive incoming calls in a professional and courteous manner
  • Scheduling appointments
  • Assigning daily work/calls to other team members
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls and respond to customer complaints
  • Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
  • Perform other duties as needed which may include cross-training in related position

Requirements:

  • Minimum two years admin experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently
  • General computer knowledge, including Microsoft Office
  • Typing skills a plus
  • Must be authorized to work in the U.S.


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