Customer Service Representative and Dispatcher for Home Warranty Work HVAC

5 days ago


Destin, Florida, United States Aire Serv Full time
Aire Serv Customer Service Representative and Dispatcher Job Description

Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We value our reputation for putting clients first and delivering quality results. We are seeking a Customer Service Representative & Dispatcher to be a key member of our team, representing Aire Serv on support calls. This individual will handle service requests and customer complaints, exemplifying our code of values by showing respect and courtesy to all customers and employees.

The ideal candidate is self-motivated, energetic, and enjoys helping people. They are driven to provide the highest level of customer service and satisfaction, effectively managing various situations on a daily basis. The selected candidate will be responsible for:

Key Responsibilities:
  • Receive incoming calls in a professional and courteous manner.
  • Schedule appointments and assign daily work/calls to other team members.
  • Perform marketing and sales functions to sell additional work and earn business.
  • Complete work orders, return customer calls, and respond to customer complaints.
  • Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
  • Perform other duties as needed, including cross-training in related positions.
Requirements:
  • Positive attitude and strong written and verbal communication skills.
  • Detail-oriented with strong data entry skills.
  • Office experience is a plus.
  • Ability to work as a team player who can work independently.
  • General computer knowledge, including Microsoft Office.
  • Typing skills are a plus.


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