Customer Service Representative

3 weeks ago


Destin, Florida, United States The UPS Store #1229 Full time

Job Description

The UPS Store #1229 is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our retail sales team, you will be responsible for delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment, operating various equipment, and providing personalized packing, shipping, printing, and mailbox solutions.

Responsibilities

1. Deliver outstanding customer service to walk-in customers, telephone inquiries, and email inquiries.

2. Continuously practice good listening skills with customers, team members, and leadership.

3. Take action to learn all product and service offerings, alternative solutions, and industry trends.

4. Operate all equipment, software, and devices in an expert fashion and be willing to teach others.

5. Maintain a clean and safe working environment.

6. Empathize and manage demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience.

7. Take ownership of the customer's shipping needs and offer viable solutions.

8. Frequently multitask and maintain extreme attention to detail and high quality control.



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