Customer Service Representative

4 weeks ago


Destin, Florida, United States Aire Serv Full time

Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. Our team of qualified experts live our code of values of Respect, Integrity, and Customer Focus while having fun in the process.

As a Customer Service Representative & Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Key Responsibilities:

  • Receive incoming calls in a professional and courteous manner
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders
  • Perform other duties as needed, which may include cross-training in related positions

Requirements:

  • Minimum two years of admin experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive attitude
  • Team player who can work independently

We are actively interviewing for this position. Our hiring manager will follow up with applicants.

Compensation: $29,000 to $40,000 per year, dependent on experience.

We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can't happen without happy, motivated, and committed employees. Which is where you come in.



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