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Guest Services Representative
2 months ago
Full-time
Overview
Kona Kai Resort & Spa, a Noble House Resort, is a charming urban retreat situated on Shelter Island. With 170 well-appointed rooms, our resort features Vessel Restaurant + Bar, SpaTerre, a marina, and a private club, all conveniently located near downtown San Diego.
We are eager to welcome a new Front Desk Agent to our island-inspired property. We are in search of an individual who embodies the Kona Kai ethos and is dedicated to providing exceptional service.
Role Summary
The Front Desk Agent plays a pivotal role within the resort's Rooms Division. In this dynamic position, your friendly, enthusiastic, and professional demeanor will represent the arrival team. You will assist guests with check-in, check-out, and any inquiries they may have during their stay. Your standard response will be, "yes, absolutely."
Why Choose Kona Kai Resort & Spa?
- Opportunity to make a meaningful impact.
- Engage with wonderful people, including a supportive team and valued guests.
- Career growth potential.
- Create lasting impressions with our esteemed guests.
- Embrace our Core Value of "Come As You Are."
- Enjoy comprehensive benefits.
- Access travel discounts at partner Noble House Hotels nationwide.
- Receive a complimentary daily meal.
Requirements
- Flexible scheduling (AM, PM & Overnight shifts).
- Maintain positive relationships with guests and team members.
- Desire to learn and enhance guest service experiences.
- Ensure a consistently high level of service.
- Proficient in computer applications, including Word, Excel, and Property Management Systems.
- Well-groomed appearance.
- Punctuality and readiness to start each day.
- Strong communication skills.
- Maintain a clean and organized workspace.
- Ability to multitask effectively.
- Previous hospitality experience is preferred.
- Lastly, remember to "Have Fun"
We look forward to sharing more about this exciting opportunity with you.
At Kona Kai Resort, we are committed to fostering Diversity, Equity, Inclusion, and Accessibility. Our hotel committee brings together diverse perspectives and expressions, and we welcome you to share yours with our team.
Noble House Hotels & Resorts is dedicated to creating an environment where everyone can thrive as their authentic selves. We are an equal opportunity employer, committed to building a team and workplace where success is based solely on individual qualifications, experience, abilities, and job performance.
