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Guest Services Representative
2 months ago
Kona Kai San Diego Resort, a distinguished boutique urban retreat situated on Shelter Island, is seeking a dedicated Front Desk Agent to enhance our welcoming atmosphere. With 170 well-appointed rooms, our resort features the acclaimed Vessel Restaurant + Bar, SpaTerre, a marina, and a private club, all conveniently located near downtown San Diego.
We are looking for an enthusiastic individual who embodies the spirit of Kona Kai and is committed to delivering exceptional service.
Key ResponsibilitiesThe Front Desk Agent plays a pivotal role in our Rooms Division, serving as the first point of contact for our guests. Your engaging, professional demeanor will set the tone for our guests' experiences. Responsibilities include:
- Facilitating guest check-ins and check-outs.
- Addressing guest inquiries and fulfilling requests throughout their stay.
- Upholding a high standard of service and hospitality.
- Maintaining positive relationships with guests and team members.
- Demonstrating flexibility in scheduling, including AM, PM, and overnight shifts.
To thrive in this role, candidates should possess:
- Strong communication skills and a friendly disposition.
- Proficiency in computer applications, including Word, Excel, and Property Management Systems.
- A commitment to maintaining a clean and organized work environment.
- The ability to multitask effectively.
- Previous experience in hospitality is preferred.
At Kona Kai Resort, we value:
- The opportunity to make a meaningful impact.
- Building connections with a diverse team and valued guests.
- Career growth and advancement possibilities.
- Creating memorable experiences for our guests.
- A culture that embraces authenticity and individuality.
- Comprehensive benefits and travel discounts at partner Noble House Hotels.
- A complimentary daily meal.
We are committed to fostering a diverse and inclusive workplace where every team member can thrive. Kona Kai Resort is proud to be an equal opportunity employer, ensuring that all individuals are evaluated based on their qualifications and performance.
