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Front Desk Coordinator

2 months ago

Orlando, Florida, United States AdventHealth Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Concierge to join our team at AdventHealth. As a key member of our front office team, you will be responsible for creating a positive and welcoming experience for our patients.

Key Responsibilities

  • Customer Service: Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
  • Scheduling and Registration: Schedule appointments, register patients, and verify demographic and insurance information.
  • Communication: Communicate effectively with patients, their guarantors, and other healthcare professionals to ensure accurate and timely information exchange.
  • Insurance Verification: Verify insurance eligibility and determine accurate up-front collection amounts.
  • Electronic Medical Record (EMR) Management: Verify diagnosis and procedural codes are entered into the EMR.

Requirements

  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a medical office or customer service role preferred.
  • Skills: Excellent communication and customer service skills, ability to multitask and work in a fast-paced environment.

What We Offer

  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We are committed to helping our employees grow and develop in their careers.
  • Collaborative Team Environment: We have a collaborative and supportive team environment that values teamwork and open communication.