Hotel Front Desk Agent

4 weeks ago


Orlando, Florida, United States Universal Helios Grand Hotel Full time

Hotel Front Desk Agent Job Summary:

We are seeking a skilled Hotel Front Desk Agent to join our team at Universal Helios Grand Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Prints occupancy, arrivals, and departures reports on a timely basis.
  • Reviews Specials Report for all arriving guests to ensure pre-blocking of rooms and coordination of special services.
  • Coordinates with Housekeeping and Room Service to satisfy guest requests.
  • Monitors check-outs, pre-registered guests, and room moves.
  • Checks for duplicate reservations and status of out-of-order rooms and showrooms.
  • Reviews group resumes to verify group billing procedures.
  • Answers department phone lines.
  • Assists Front Desk Agents with check-in, check-outs, and resolving guest requests or complaints.

Requirements:

  • English language communications required.
  • Excellent customer service skills.
  • Advanced computer skills; Opera experience preferred.
  • Previous experience as a Front Desk Agent is preferred.
  • Requires full availability including days, nights, weekends, and holidays.

Equal Opportunity Employer:

Universal Helios Grand Hotel is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.



  • Orlando, Florida, United States Universal Helios Grand Hotel Full time

    Job DescriptionAt Universal Helios Grand Hotel, we are seeking a skilled and friendly Resort Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for welcoming and registering guests in a professional and efficient manner.Responsibilities:Provide exceptional customer service to guests, responding to their needs...


  • Orlando, Florida, United States Universal Helios Grand Hotel Full time

    Job DescriptionAt Universal Helios Grand Hotel, we are seeking a skilled Hotel Operations Coordinator to join our team. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences.Responsibilities:Coordinate with Housekeeping and Room Service to satisfy all guest requests.Monitor check-outs, pre-registered guests,...

  • Front Desk Agent

    1 month ago


    Orlando, Florida, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and handling various front office duties. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service to our guests.ResponsibilitiesRegister guests and handle...

  • Front Desk Ambassador

    4 weeks ago


    Orlando, Florida, United States Lake Nona Wave Hotel Full time

    Create unforgettable experiences for our guests as a Front Desk Agent at the Lake Nona Wave Hotel.**Key Responsibilities:*** Enthusiastically welcome guests and anticipate their needs* Assist with check-in and check-out, and respond promptly to guest inquiries* Collaborate with team members to ensure guest needs are met* Utilize initiative to resolve guest...


  • Orlando, Florida, United States Residence Inn Orlando Convention Center Full time

    Front Desk Agent OpportunityWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Residence Inn Orlando Convention Center.Key Responsibilities:Greet Guests with a Smile: Provide a warm and welcoming experience for our guests, ensuring a positive first impression.Maximize Occupancy and Revenue: Employ effective operational and...


  • Orlando, Florida, United States Margaritaville Resort Orlando Full time

    Margaritaville Resort Orlando is seeking a Front Desk Agent to join our vibrant and laid-back hospitality team.Located in the heart of Orlando, our hotel captures the spirit of the Margaritaville lifestyle, offering an oasis of relaxation and fun for our guests.As a Front Desk Agent, you will have the chance to work in a dynamic and energetic environment,...


  • Orlando, Florida, United States MCR Hotels Full time

    Job SummaryThe Front Desk Agent at MCR Hotels is responsible for providing exceptional guest experiences while managing the customer-facing administrative processes of the hotel.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.Maintain proper operation of the telephone...

  • Front Desk Associate

    4 weeks ago


    Orlando, Florida, United States Vista Host Full time

    ROLE SUMMARYA Front Desk Associate is responsible for delivering exceptional guest experiences at the front desk, including guest registration, departure processing, and communication of hotel services. This role requires a customer-focused individual who can create a positive guest experience while adhering to hotel procedures and standards.KEY...

  • Front Office Manager

    4 weeks ago


    Orlando, Florida, United States Lake Nona Wave Hotel Full time

    Job SummaryThe Front Office Manager is responsible for providing exceptional service to internal and external guests, ensuring a smooth arrival through departure experience. This role involves leadership, guidance, and support to the front desk team in guest service, training, scheduling, and performance management.Key ResponsibilitiesGuest Service:...

  • Front Desk Supervisor

    4 weeks ago


    Orlando, Florida, United States Sheraton Suites Orlando Airport Full time

    Job SummaryThe Sheraton Suites Orlando Airport is seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations. Key ResponsibilitiesSupervise and coordinate the activities of the front desk team to ensure excellent...

  • Front Desk Team Lead

    3 weeks ago


    Orlando, Florida, United States Marriott Orlando Airport Lakeside Full time

    Marriott Orlando Airport Lakeside seeks a dedicated Front Desk Supervisor to oversee the Front Desk staff and serve as a liaison to all other hotel departments. The ideal candidate will have a passion for providing exceptional service, excellent organizational skills, and strong communication skills.**Responsibilities:*** Supervise the Front Desk staff and...


  • Orlando, Florida, United States Marriott International Inc Full time

    Job SummaryAs a Front Desk Agent at Marriott International, you will be responsible for delivering exceptional guest experiences and creating memorable stays. This role requires a "guest first" mindset, empowering you to take ownership of the guest experience and move about the hotel to address operational needs and guest requests.Key ResponsibilitiesProcess...

  • Front Desk Ambassador

    3 weeks ago


    Orlando, Florida, United States HHM Hotels Full time

    Company OverviewThe Holiday Inn Resort Orlando Suites – Waterpark is a premier all-suite hotel located at the entrance to the Walt Disney World Resort in Orlando, Florida. As a proud member of the HHM Hotels family, we strive to provide exceptional guest experiences and unparalleled service.SalaryThe estimated annual salary for this role is $35,000 to...


  • Orlando, Florida, United States Marriott International Inc Full time

    At Marriott International Inc, we are seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for delivering exceptional guest experiences and ensuring a smooth check-in and check-out process.The ideal candidate will have a high school diploma or equivalent and be able to work in a fast-paced environment. They will...

  • Front Desk Associate

    4 weeks ago


    Orlando, Florida, United States Bluegreen Vacations Full time

    Front Desk Associate Job DescriptionWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Bluegreen Vacations. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our...

  • Front Desk Supervisor

    4 weeks ago


    Orlando, Florida, United States Holiday Inn Resort Orlando Suites - Waterpark Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Holiday Inn Resort Orlando Suites - Waterpark. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer...

  • Front Desk Clerk

    4 weeks ago


    Orlando, Florida, United States Holiday Inn Orlando International Airport Full time

    Front Desk Clerk Job DescriptionThe Front Desk Clerk is a vital member of our hotel team, responsible for providing exceptional guest service and ensuring a smooth stay for our valued customers.Key Responsibilities:Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.Maximize room revenue and occupancy by...


  • Orlando, Florida, United States Sheraton Suites Orlando Airport Full time

    We are seeking a highly skilled and experienced Airport Front Desk Operations Manager to join our team at the Sheraton Suites Orlando Airport. If you are a results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.About Our CompanyAt Sheraton Suites Orlando Airport, we...


  • Orlando, Florida, United States Howard Johnson I-Drive Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Howard Johnson I-Drive. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Guest Check-In/Check-Out: Register guests, assign...


  • Orlando, Florida, United States Holiday Inn Orlando International Airport Full time

    Front Desk Clerk Job SummaryThe Front Desk Clerk is a key member of our team at the Holiday Inn Orlando International Airport. This role is responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay. Key Responsibilities:Check-in and check-out guests in a friendly and efficient manner.Respond to guest inquiries...