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Front Desk Associate

1 month ago

Orlando, Florida, United States Hilton Grand Vacations Full time
Be Part of a Winning Team

At Hilton Grand Vacations, we're committed to making a difference in the lives of our guests and team members alike. As a Front Desk Clerk, you'll play a vital role in ensuring every interaction is a positive and memorable experience.

Main Responsibilities:
  • Welcoming guests and owners with a warm smile and a personalized touch.
  • Efficiently checking in and out guests, ensuring a seamless experience.
  • Generating folios and collecting payments with precision and professionalism.
  • Receiving and responding to housekeeping and maintenance requests, and coordinating with the right team members.
  • Preparing and restocking the front desk with supplies, including arrival packets and area information.
  • Answering phones and directing calls with a friendly and helpful attitude.
  • Performing other duties as assigned by your leader.
What We're Looking For:
  • Proficient English language skills.
  • The ability to multitask and prioritize duties to meet organizational deadlines and demands.
  • At least 6 months of customer service experience.
  • Open and flexible availability, including weekends and holidays.
Preferred Qualifications:
  • Front Desk/Guest Services Agent experience.
  • Cash/credit card transactions experience.
  • Resort Hospitality or related industry experience.

We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.