Lead Epicor Administrator

4 weeks ago

Austin, Texas, United States Hanger Clinic Full time
About Hanger Clinic:

Hanger, Inc. stands as the foremost provider of orthotic and prosthetic (O&P) services and products globally, dedicated to empowering human potential. Our extensive history of 160 years in clinical excellence positions us to deliver the most advanced O&P solutions, clinically distinct programs, and unmatched customer service. Hanger's Patient Care segment operates the largest network of O&P clinics across the nation, while our Products & Services segment distributes both branded and private label O&P devices, products, and components, providing rehabilitative solutions to a wider market.

Position Overview:

We are currently seeking a Senior Supervisor, Epicor - Remote. This role is pivotal in managing the administration, upkeep, and ongoing enhancement of our Epicor ERP system. You will collaborate with various departments to ensure the system aligns with business objectives and meets diverse needs. Your technical acumen and meticulous attention to detail will be crucial in maintaining the stability, security, and performance of the Epicor environment. Additionally, you will oversee other resources involved in the operation of Epicor within a dynamic setting.

Key Responsibilities:
  • Supervise Epicor support activities and allocate tasks based on project priorities and deadlines.
  • Provide optimal practices and data solutions to fulfill business requirements.
  • Assist end-users by troubleshooting issues and ensuring seamless system operation in collaboration with IT.
  • Implement and manage user access controls and security policies to protect sensitive information and ensure compliance with industry standards.
  • Develop and oversee data integrations between Epicor and other systems, ensuring data accuracy and consistency.
  • Work with business stakeholders to identify and implement system improvements and customizations that enhance user experience and efficiency.
  • Monitor system performance, identify inefficiencies, and implement enhancements to optimize speed and efficiency.
  • Maintain comprehensive documentation of system configurations, processes, and procedures for training and reference.
  • Conduct training sessions for end-users and team members on Epicor functionalities and best practices.
  • Collaborate with Epicor support and third-party vendors to resolve technical issues and stay updated on system advancements.
  • Investigate data issues in relational source systems using your expertise.
  • Ensure timely and budget-compliant completion of quality projects.
  • Prioritize project and production support tasks, including troubleshooting and resolution.
Qualifications:
  • B.S. or B.A. in computer science, information systems, or a related field.
  • 5 - 10 years of experience as an Epicor resource.
  • Familiarity with Epicor Financials, SCM, Configurator, and MRP.
  • Experience in producing written deliverables for requirements specifications and support documentation.
  • Ability to collaborate with both business and technology teams to define deliverables and develop reusable solutions.
Additional Skills:
  • Experience with ERP systems.
  • Understanding of SDLC/Waterfall & Agile development methodologies.
  • Strong communication and organizational skills.
  • Integrity in all interactions, fostering trust and respect.
  • Commitment to patient-centered care and collaboration.
  • Innovative mindset with a focus on superior outcomes.

Hanger, Inc. is dedicated to equal employment opportunities in all aspects of the employer-employee relationship, ensuring a workplace free from discrimination or harassment.

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