Operations Supervisor

2 weeks ago


Indianapolis, Indiana, United States Planet Fitness Full time
Job Overview

The Assistant Manager plays a crucial role in supporting the management of gym operations, ensuring a top-notch experience for members while contributing to the club's financial success.

Key Responsibilities
  • Assist in the recruitment, hiring, training, and development of a high-performing team, including Member Service Representatives, Trainers, and Custodians.
  • Foster a welcoming environment for all members, prospective members, and guests, ensuring that staff adheres to exceptional customer service standards.
  • Support Staff Management and provide assistance to the Club Manager as necessary.
    • Schedule and oversee staff activities.
  • Ensure member service excellence by monitoring staff interactions with members.
  • Aid in addressing or escalating employee concerns or issues.
  • Participate in all front desk operations, which include:
    • Answering phone calls in a courteous manner and assisting callers with various inquiries.
    • Checking members into the system.
    • Facilitating new member registrations.
    • Conducting tours for prospective members.
    • Addressing all member requests, issues, and inquiries.
  • Oversee the cleanliness and upkeep of the facility.
  • Manage supply orders based on club needs.
  • Monitor and report on key statistics.
  • Provide backup support during employee absences.
Qualifications
  • Strong customer service skills within the fitness sector.
  • Previous experience as a Member Service Representative.
  • Effective supervisory, diplomatic, and listening abilities.
  • Basic proficiency in computer applications (Microsoft Suite).
  • Energetic, hardworking, and enthusiastic demeanor.
  • Skills in problem resolution.
  • Current CPR Certification is mandatory.
  • High school diploma or GED equivalent is required.
  • Candidates must be at least 18 years old.
Physical Requirements
  • Ability to stand and walk continuously during shifts.
  • Frequent verbal communication in person or via phone.
  • Occasional lifting of up to 50 lbs.
  • Possible exposure to hazardous materials.
Employee Benefits
  • Paid holidays for all exempt employees.
  • Eligibility for PTO after 90 days in management.
  • Paid vacation for exempt employees after one year in management.
  • Partnership with LIG Solutions to provide tailored health insurance plans and Health Reimbursement Arrangements (HRA) for medical expenses.


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