Restaurant Operations Manager

7 days ago

Marysville, Washington, United States Friends Pizza and Sports Bar, LLC Full time
Restaurant Front of House Manager

About Us

Friends Pizza and Sports Bar, LLC is a family-friendly restaurant and lively sports bar specializing in handcrafted pizzas, scratch-made gourmet meals, craft cocktails, and local beers. We exist as a place to bring the community together around sports events, but also for birthdays, family reunions, coworker happy hours, fundraisers, and more.

We are seeking a highly motivated and experienced Restaurant Front of House Manager to join our team. As a Restaurant Front of House Manager, you will be responsible for hiring, training, and developing servers, hosts, bartenders, and hourly supervisors to support superior operations and guest service.

Key Responsibilities
  • Leadership and Management
    • Create, lead, and manage a positive and fun restaurant culture.
    • Increase sales by ensuring Guest satisfaction and prompt problem resolution.
    • Lead, manage, and deliver a friendly Guest Focused experience.
  • Operations and Administration
    • Schedule FOH team in accordance with budgeted targets and service goals.
    • Maintain a positive attitude that promotes teamwork within the restaurant.
    • Ensure operational and occupational health and safety standards are in place and followed.
  • Customer Service
    • Always ensures responsible selling and service of alcohol as mandated by the respected licensing authorities, Serve Safe Alcohol training, and Boston's Pizza training guidelines.
Requirements
  • 3-5 years of progressive management experience in a full-service restaurant.
  • Proven leadership skills and ability to follow-through.
  • Knowledge of computers (MS Word, Excel) and Point of Sale system.
  • Must be able to work flexible hours during, evening, weekends, and holidays.
  • Strong analytical/decision-making skills.
  • Must possess a strong sense of urgency and command presence management style.
  • Leadership skills – able to direct, coach and supervise a team.
  • Strong business acumen, including an understanding of budgets and operating costs.
  • Strong communication and interpersonal skills, both written and oral.
  • Customer service skills – able to exceed guest expectations.
  • Ability to multi-task in a fast-paced environment.
  • You must be able to perform efficiently during high volume peak periods.
  • Must be eligible to work in the United States.

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