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Restaurant Operations Manager
2 months ago
We are seeking a highly skilled and experienced Restaurant Front of House Manager to join our team at J and J Boston's Marysville, LLC. As a key member of our management team, you will be responsible for leading and managing our front-of-house operations to deliver exceptional guest experiences and drive business growth.
Key Responsibilities- Leadership and Management
- Lead, manage, and develop a high-performing front-of-house team to deliver exceptional guest service and drive sales growth.
- Recruit, train, and retain top talent to ensure a positive and productive work environment.
- Guest Experience
- Ensure that every guest has a memorable and enjoyable dining experience by providing exceptional service and attention to detail.
- Monitor and address guest feedback and concerns in a timely and professional manner.
- Operations and Administration
- Manage front-of-house operations, including scheduling, inventory, and supply chain management.
- Develop and implement strategies to improve operational efficiency and reduce costs.
- Financial Management
- Manage labor costs, inventory, and other expenses to achieve budgeted targets.
- Develop and implement strategies to drive sales growth and increase revenue.
- 3-5 years of progressive management experience in a full-service restaurant.
- Proven leadership skills and ability to follow-through.
- Knowledge of computers (MS Word, Excel) and Point of Sale system.
- Must be able to work flexible hours during, evening, weekends, and holidays.
- Strong analytical/decision-making skills.
- Must possess a strong sense of urgency and command presence management style.
- Leadership skills – able to direct, coach and supervise a team.
- Strong business acumen, including an understanding of budgets and operating costs.
- Strong communication and interpersonal skills, both written and oral.
- Customer service skills – able to exceed guest expectations.
- Ability to multi-task in a fast-paced environment.
- You must be able to perform efficiently during high volume peak periods.
- Must be eligible to work in the United States.