Retail Sales Leader

5 days ago


Glen Burnie, Maryland, United States Cycle Gear Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Leader to join our team at Cycle Gear. As a Key Holder, you will be responsible for providing exceptional customer service, maintaining a strong sense of product knowledge, and assisting with store operations.

Key Responsibilities
  • Customer Service: Provide every customer with a great experience, answering questions, and offering product recommendations.
  • Product Knowledge: Maintain a strong sense of product knowledge, staying up-to-date with new products, features, and benefits.
  • Store Operations: Assist with opening and closing procedures, administer returns and store credit, and handle special orders.
  • Team Collaboration: Work closely with Sales Associates to achieve daily sales objectives and maintain a positive store environment.
Requirements
  • 1+ year of Key Holder or Sales Lead experience in a retail store.
  • 2+ years of sales or customer service experience.
  • A self-starter mentality with a consistent track record of delivering outstanding customer service.
  • An open mind and eagerness to learn and be a part of the riding community.
  • Experience with computers and POS systems, particularly RetailPro.
  • Motorcycle riding, knowledge, or interest (strongly desired, but not required).
What We Offer
  • An hourly base rate, plus commission on a tiered system based on meeting sales goals.
  • Additional incentives, such as SPIFFS, and generous employee discounts on all products.
  • Strong training and development opportunities, with a focus on career growth and advancement.
  • Full-time benefits, including medical, dental, vision, life, and accident insurance, paid time off, and 401K matching.
  • A voluntary benefit, DailyPay, which allows for secure, instant transfers of earned pay before payday.


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