Retail Operations Leader

2 weeks ago


Glen Burnie, Maryland, United States Cycle Gear Full time

**Retail Operations Leader**

Full-time

Department: Store Operations

**Company Overview**

At Cycle Gear, we pride ourselves on having a team of passionate and committed individuals who are dedicated to the motorcycle community. Our energetic work environment fosters enthusiasm and camaraderie, making it a fun place to be. We are devoted to delivering exceptional customer service and building lasting relationships with fellow motorcycle enthusiasts. Our brands, including RevZilla, Cycle Gear, and J&P Cycles, provide top-notch products, expert advice, engaging content, and dedicated support to the rider community through superior retail and e-commerce experiences.

**Position Summary**

As a Retail Operations Leader, you will oversee the management of your team and the overall success of the retail location. You will collaborate closely with your Assistant Manager to ensure that the team meets and exceeds sales targets while providing a welcoming and enthusiastic shopping experience for customers. The Retail Operations Leader is also responsible for proficiently managing daily operations, including store opening and closing, handling returns, scheduling, and performance metrics.

**Key Responsibilities:**

  • Act as a primary sales driver, effectively communicating daily, weekly, and monthly sales objectives to the team.
  • Ensure that merchandising standards are upheld according to company guidelines and that cash management procedures are followed.
  • Educate customers on the various product offerings available, ensuring they understand the distinctions between our premium product lines.
  • Deliver an outstanding shopping experience through exceptional customer service.
  • Represent Cycle Gear at various events, such as local motorcycle gatherings and company meetings.
  • Stay informed about brand and product knowledge, company updates, and industry events to serve as a valuable resource for customers.

**Qualifications:**

  • Minimum of 2 years of experience in Sales Management, preferably in a retail setting.
  • At least 2 years of customer service experience in a sales-driven environment.
  • Proven track record in product sales for a minimum of 2 years.
  • Possess a friendly and positive demeanor.
  • Self-motivated with a commitment to providing a personalized retail experience.
  • Willingness to learn and engage with the motorcycle community.
  • Proficient in computer skills, including MS Excel and POS systems.
  • A strong interest in motorcycles is highly desirable.

**Additional Information**

**Benefits:**

  • Work in an industry that aligns with your passions.
  • Competitive hourly rate plus commission opportunities.
  • Generous employee discounts on a wide range of products.
  • Excellent work/life balance.
  • Comprehensive benefits package including Medical, Dental, Vision, Life, and more.
  • Paid vacation and sick leave.
  • 401(k) plan with company matching up to 4%.
  • Opportunities for training and professional development.
  • Career advancement potential.

Join us at Cycle Gear, where we celebrate the joy of riding and the community that comes with it.


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