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Retail Leadership Position

2 months ago

Glen Burnie, Maryland, United States West Marine Full time

About the Role

We are seeking a highly skilled and experienced Assistant Manager to join our team at West Marine. As a key member of our store operations team, you will play a critical role in ensuring an exceptional customer experience and driving business results.

Key Responsibilities

  • Lead by example, demonstrating a passion for delivering outstanding customer service and ensuring a positive store environment.
  • Coach and develop your team to achieve store goals and objectives, fostering a culture of teamwork and collaboration.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase operational efficiency.
  • Collaborate with other store leaders to achieve business objectives and support the overall success of the store.
  • Stay up-to-date on industry trends, competitor activity, and customer preferences to inform business decisions and drive innovation.

Requirements

  • Proven retail supervisory experience, with a track record of success in driving sales growth and improving customer satisfaction.
  • Excellent communication and customer service skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays, as needed.
  • Comfortable assuming additional management responsibilities in the absence of the store manager.
  • Ability to lift and mobilize items weighing 40 pounds to shoulder height, unassisted.

About West Marine

West Marine is a leading retailer of boating supplies and accessories, dedicated to providing exceptional customer service and supporting the boating community. We offer a competitive benefits package, including healthcare coverage, generous merchandise discounts, paid time off, and growth and development opportunities.