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Resident Services Coordinator
2 months ago
We are passionate about delivering an exceptional Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates.
We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor and Resident service excellence.
We strive to exemplify what we call Resitality, a unique approach to service that sets us apart.
As a Resident Services Coordinator, you will be the face of our community, responding to resident inquiries and concerns, and providing community information to residents.
You will conduct move-in orientations to new residents and follow up with residents to ensure satisfaction.
Above all, you will have a passion for exceeding resident expectations and providing exceptional customer service.
What We're Looking For- Passion for providing exceptional customer service
- Illinois Leasing Agent license required within 120 days of hire
- 1+ years experience in a customer service role
- High School diploma or equivalent required
- Strong problem-solving skills
- Valid driver's license may be required
- Evenings, weekends, and/or holidays may be required
We offer a wide variety of rewards to meet everyone's needs, including:
- Competitive compensation and incentive program participation
- Full suite of benefits, including Medical, Dental, 401K, Life, Disability, and pet insurance
- Generous Paid Time Off and holiday schedules
- A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
- Employee discounts and wellness initiatives
We believe that our superior ability to serve our customers differentiates us. We empower our Associates to think and act like an owner and use the Waterton Way to serve our residents and guests in a way that exceeds their expectations, going above and beyond to create the ultimate service experience or what we call Resitality.
