Customer Service Representative

4 weeks ago


Troy, Ohio, United States ITW Full time

Hobart Service, an Illinois Tool Works Company, is a trusted source for Commercial Food Equipment Service Solutions with over 125 years of experience.

We are dedicated to providing the best customer service, giving back to the communities where our employees live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, Respect, and Shared Risk.

Key Responsibilities:

  • Provide 24-hour-a-day, 7-day-a-week support to field offices, including logging calls to Branches and paging on-call technicians during non-business hours.
  • Respond to customer inquiries or complaints regarding the organization's products or services.
  • Makes periodic calls to existing customers to determine satisfaction with the organization, products, and services.
  • Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
  • Possess knowledge of the organization's policies, procedures, practices, products, and services.

Requirements:

  • High school diploma or GED and vocational training in office administration.
  • 2 years experience in the customer support and service industry.
  • Associates degree in business administration.
  • Bilingual.
  • Field service experience is a plus.

Work Environment:

General office environment. Regularly required to sit and answer phone calls.

Benefits:

  • Paid vacation and holidays.
  • Extensive on-the-job, online, and classroom training.

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees.



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