Customer Service Representative

1 month ago


Troy, Ohio, United States ITW Full time
Job Summary

This role is responsible for providing exceptional customer service and support to internal and external customers. The ideal candidate will possess excellent communication skills, a strong ability to problem-solve, and a commitment to delivering high-quality service.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Utilize various systems and tools to log and track customer interactions.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Develop and maintain a deep understanding of company products and services.
  • Provide training and support to new hires and colleagues.
Requirements
  • High school diploma or equivalent required; associate's degree in business administration or related field preferred.
  • 2+ years of experience in customer support and service industry.
  • Proficient in Microsoft Office products, including Outlook, Word, and Excel.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
Why Work for Us?

ITW offers a competitive compensation package, including a 401(k) plan with company match, paid vacation and holidays, and extensive on-the-job training. We are committed to providing a healthy and safe work environment and are an equal opportunity employer.



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