Customer Service Team Lead

4 weeks ago


Troy, Ohio, United States ITW Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Hobart Service. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and providing exceptional customer service to our clients.

Key Responsibilities
  • Lead a team of customer service representatives to ensure exceptional customer service and high-quality results.
  • Develop and implement effective customer service strategies to improve customer satisfaction and loyalty.
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge.
  • Collaborate with other departments to ensure seamless communication and effective issue resolution.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement.
Requirements
  • 4+ years of experience in customer service or a related field.
  • Proven track record of leading high-performing teams and delivering exceptional customer service results.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex customer issues and develop effective solutions.
  • Strong problem-solving and decision-making skills.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


  • Troy, Ohio, United States ITW Full time

    Hobart Service, an Illinois Tool Works Company, is a trusted source for Commercial Food Equipment Service Solutions.Our employees are dedicated to providing exceptional customer service, giving back to the communities where they live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, Respect, and Shared Risk.This position is...


  • Troy, Ohio, United States ITW Full time

    Job Description:This position is responsible for leading a team of non-exempt employees to provide exceptional customer service by responding to customer questions, complaints, inquiries, and orders for the organization's products and/or services. The ideal candidate will have strong problem-solving skills and the ability to be accurate.Key...


  • Troy, Ohio, United States ITW Full time

    Job SummaryThis position is responsible for leading a team of customer service representatives to provide exceptional service to customers. The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesManage large volumes of customer communications and...


  • Troy, Ohio, United States Hobart Service Full time

    Job Title: Customer Care Support Specialist IIHobart Service, an Illinois Tool Works Company, is seeking a highly skilled Customer Care Support Specialist II to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service to our valued customers.Job SummaryThis is a critical role that requires strong...


  • Troy, Ohio, United States Hobart Service Full time

    Job Title: Customer Care Support SpecialistAt Hobart Service, we are seeking a highly skilled and dedicated Customer Care Support Specialist to join our team. As a key member of our customer service team, you will be responsible for ensuring timely and accurate execution of programs, repairs, and pricing for key account customers.Key Responsibilities:Work...


  • Troy, Ohio, United States Hobart Service Full time

    Job DescriptionHobart Service, an Illinois Tool Works Company, is a trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, giving back to the communities where they live and work, and...


  • Troy, Ohio, United States Family Dollar Full time

    Customer Service Representative Job SummaryFamily Dollar is seeking a Customer Service Representative to provide exceptional service to customers. As a key member of our team, you will be responsible for creating a positive shopping experience for our customers.Key Responsibilities:Provide exceptional customer service, responding to customer inquiries and...


  • Troy, Ohio, United States Fresh Encounter Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Fresh Encounter. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and meeting sales goals.Key ResponsibilitiesCustomer Service: Greet...


  • Troy, Ohio, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers. Your key responsibilities will include greeting customers, assisting with merchandise selection, and completing cash register transactions with...


  • Troy, Ohio, United States Kelly Services, Inc. Full time

    Unlock Your PotentialWe at Kelly Services, Inc. are committed to helping you grow and evolve in your career. As a Dealer Analyst (Customer Service Representative), you will have the opportunity to work with a premier auto manufacturer in Troy, OH, and contribute to the success of our team.About the RoleWe are seeking a highly motivated and customer-focused...


  • Troy, Ohio, United States Domino's Pizza LLC Full time

    Job SummaryAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers. Your duties will include answering phones, handling customer relations, labeling boxes, cutting and boxing products coming...


  • Troy, Ohio, United States ITW Full time

    Job SummaryAs a Customer Service Representative with Hobart Service, an Illinois Tool Works Company, you will play a critical role in providing exceptional customer service and support to our internal and external customers. This is a dynamic and challenging position that requires a unique blend of technical knowledge, problem-solving skills, and...


  • Troy, Ohio, United States Kelly Services, Inc. Full time

    Grow with UsWe at Kelly Services, Inc. are seeking a skilled Dealer Service Expert to join our team at a premier auto manufacturer in Troy, OH. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.About the RoleProvide top-notch customer service and support to our clientsWork closely with...


  • Troy, Ohio, United States ITW Full time

    Job SummaryThis role is responsible for providing exceptional customer service and support to internal and external customers. The ideal candidate will possess excellent communication skills, a strong ability to problem-solve, and a commitment to delivering high-quality service.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely...


  • Troy, Ohio, United States Premier Rental Purchase of DaytonTroy Full time

    Job SummaryPremier Rental Purchase of Dayton/Troy is seeking a highly organized and customer-focused Delivery Driver to join our team. As a Delivery Driver, you will be responsible for pick-ups and deliveries of merchandise in an efficient and safe manner to ensure customer satisfaction.Key ResponsibilitiesPick up and deliver merchandise in a timely and...


  • Troy, Ohio, United States ITW Full time

    Hobart Service, an Illinois Tool Works Company, is a trusted source for Commercial Food Equipment Service Solutions with over 125 years of experience.We are dedicated to providing the best customer service, giving back to the communities where our employees live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, Respect, and Shared...


  • Troy, Ohio, United States ITW Full time

    Job SummaryITW is seeking a highly organized and detail-oriented Customer Service Representative to provide inside sales support for internal and external customers. The successful candidate will have direct contact with all levels of responsibility, including owners and executives of major businesses.The ideal candidate will possess excellent communication...


  • Troy, Ohio, United States ITW Full time

    Job SummaryITW is seeking a highly organized and detail-oriented Customer Service Representative to provide inside sales support for internal and external customers. The successful candidate will have direct contact with all levels of responsibility, including owners and executives of major businesses. This role requires a proactive individual with excellent...


  • Troy, Ohio, United States ITW Full time

    Job DescriptionAt Hobart Service, an Illinois Tool Works Company, we are seeking a highly skilled Customer Service Representative I to join our team. As a key member of our Service Support Team, you will be responsible for providing exceptional customer service to both internal and external customers.Key Responsibilities:Respond to customer inquiries and...


  • Troy, Ohio, United States AVI Foodsystems Full time

    At AVI Foodsystems, we are seeking a highly motivated and enthusiastic team member to fill the role of Cashier, 2nd Shift, Part-time in our Troy, OH location. As a leading food service company, we pride ourselves on providing exceptional customer experiences and delivering high-quality products.We are looking for an individual who can accurately process cash...