Customer Service Representative

4 days ago


Troy, Ohio, United States Hobart Service Full time
Job Title: Customer Care Support Specialist

At Hobart Service, we are seeking a highly skilled and dedicated Customer Care Support Specialist to join our team. As a key member of our customer service team, you will be responsible for ensuring timely and accurate execution of programs, repairs, and pricing for key account customers.

Key Responsibilities:
  • Work closely with cross-functional teams and Hobart Field Organization to improve processes and minimize service issues.
  • Develop and maintain strong relationships with key account customers through effective communication and issue resolution.
  • Manage and coordinate various programs and special key account projects as needed.
  • Monitor and report on key performance indicators to ensure success of key customer relationships.
  • Identify and implement process improvements to enhance customer satisfaction and efficiency.
Requirements:
  • High school diploma or equivalent and 3 years of experience in customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office products, including Outlook, Word, and Excel.
  • Ability to adapt to changing priorities and deadlines.
Preferred Qualifications:
  • Associate's degree in business or a related field.
  • Bilingual or multilingual skills.
Why Hobart Service?
  • Competitive pay and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Commitment to diversity, equity, and inclusion.


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