Customer Engagement Specialist

2 weeks ago


Nashville, Tennessee, United States QNTM Fit Life Full time
Job Overview

QNTM Fit Life is seeking a committed Customer Engagement Specialist to enhance our team and deliver outstanding service to our members. In this role, you will serve as the initial point of contact for our clientele, ensuring they enjoy a positive and fulfilling experience during their time with us.

Key Responsibilities:

  • Greet and assist members and visitors with a warm and professional demeanor.
  • Provide detailed information regarding our offerings and services to address any questions.
  • Manage incoming calls efficiently and direct them to the relevant personnel as necessary.
  • Conduct administrative duties such as record-keeping, processing transactions, and overseeing supplies.
  • Adhere to company policies and operational procedures.

Qualifications:

  • Strong customer service and interpersonal communication abilities.
  • Willingness to work during weekends and evenings.
  • Enthusiasm for fitness and a desire to assist others.
  • Capability to thrive in a dynamic environment and handle multiple tasks simultaneously.
  • Basic proficiency in mathematics, verbal communication, and computer usage.
  • Current CPR & AED Certification is mandatory.

Reporting Structure:

This position will report directly to the Operations Manager.

Educational Background:

A high school diploma or some college experience is preferred.

Certifications:

Valid CPR & AED Certification is required.



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