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Customer Engagement Specialist

2 months ago

Nashville, Tennessee, United States Orangetheory Fitness Full time
Benefits: Performance-based bonuses Dental coverage Employee discounts Paid leave Join our mission to inspire:

About Orangetheory Fitness: Fosters a motivating and uplifting atmosphere for all participants Encourages and celebrates teamwork Offers hands-on support to team members, enhancing skills across various business sectors Orangetheory Fitness is a pioneering fitness organization with over 2,000 locations across the United States, Canada, and beyond. We are on the lookout for a dedicated Sales Consultant who is enthusiastic about driving sales and delivering exceptional service at our fitness facility. The Sales Consultant role is vital, focusing on membership sales, outstanding customer service, and collaborative teamwork. The ideal candidate will possess a strong ambition and a passion for expanding the OTF membership community while providing personalized customer care. KEY RESPONSIBILITIES:
  • Effectively promotes tailored OTF memberships and studio offerings
  • Manages multiple tasks efficiently in a dynamic environment while meeting productivity standards
  • Welcomes members and guests warmly, creating a friendly and positive atmosphere
  • Maintains precise records utilizing established OTF sales systems
  • Conducts sales and follow-up calls with ease
  • Leads studio previews for potential members and fitness program participants
  • Diligently follows the daily studio cleaning checklist (pre/during/post) shift activities
  • Keeps the lobby and front desk area organized and tidy
  • Proactively reaches out to potential clients and current members to boost memberships and enhance retention
  • Responds promptly to member inquiries and concerns
  • Accurately processes onboarding documents for new members
  • Collaborates closely with the Fitness Team to ensure a seamless onboarding and member experience
  • Attends and engages in all relevant OTF training programs and team meetings
JOB REQUIREMENTS:
  • A positive mindset and a genuine enthusiasm for health and wellness
  • Strong presentation skills with a commitment to making a difference in lives
  • Ability to multitask and excel in a fast-paced, ever-evolving environment
  • Exceptional customer service skills, both in-person and over the phone
  • Previous sales experience with proven sales capabilities (experience in a quota-driven environment is highly preferred)
  • Basic computer skills required – familiarity with MS Office programs
  • High school diploma is mandatory.

If you share a passion for fitness and want to contribute to our goal of enhancing lives within our community, we would love to hear from you COMPETITIVE HOURLY RATE + COMMISSION + BONUS + FREE GYM MEMBERSHIP
Dental & Vision Benefits covered by the employer, Paid Time Off available.