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Customer Support Specialist

2 months ago

Nashville, Tennessee, United States Zeal Co Full time

At Zeal Co, we are dedicated to creating a meaningful influence that reaches beyond our workplace.
To achieve this, we begin by ensuring our mission aligns with the clients we choose to partner with.

By prioritizing community needs and impactful initiatives, we have established a strong reputation in the Nashville region.


As we continue to grow rapidly, we are in search of a dedicated and professional individual who possesses a strong sense of empathy towards customer satisfaction and is eager to support our customer service objectives as a Customer Support Specialist.

Our goal is to engage with customers and donors, raising awareness for our nonprofit partners and enhancing their visibility within the community.

Through ongoing education and personal growth opportunities, we equip you with the necessary tools to thrive in this entry-level position.

Responsibilities of a Customer Support Specialist:
- Engage with community members and donors at outreach events for our clients.
- Participate in in-office meetings to remain informed about client offerings and services.
- Uphold professionalism and comply with strict standards when interacting with customers, management, or community members.
- Attend networking events and/or conferences to enhance knowledge and skills in sales.
- Monitor personal and team performance using key performance indicators provided during training.

Requirements for a Customer Support Specialist:
- High school diploma or equivalent.
- Previous experience in customer service or a related field is preferred but not mandatory.
- Strong interpersonal skills.
- Ability to manage personal time effectively and prioritize interactions as necessary.
- Flexibility to adapt and maintain composure in response to changing customer needs and sales requirements.
- Effective time management and organizational skills to handle multiple customer inquiries efficiently.
- Compliance with company and client policies, industry regulations, and standards.

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