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Customer Engagement Specialist

2 months ago

Nashville, Tennessee, United States Rebuilt Full time
Customer Engagement Specialist

The Customer Engagement Specialist role is an integral part of the Rebuilt sales team.

In this position, you will engage in both outbound and inbound communications, utilizing various channels such as email and chat to connect with potential sellers as their initial point of contact.

You will adeptly establish rapport while collecting and assessing information regarding their property.

Additionally, you will document your findings and set qualified appointments before transitioning this opportunity to your in-market colleagues.


Key Responsibilities:
Facilitates meaningful interactions with potential sellers

Establishes rapport and poses questions to gather property details

Adapts to various seller communication styles, encouraging discussions about their properties

Approaches sensitive topics like motivation, pricing, and expectations with warmth and directness

Employs critical thinking to evaluate information and make qualifying decisions in real-time, guided by the Rebuilt Sales Process and available Sales Support resources

Records and conveys vital information obtained from potential sellers to ensure a seamless transition to Market Manager colleagues

Prioritizes working hours to address urgent opportunities first, then shifts focus to other essential tasks such as lead follow-up or locating property owners

Engages in follow-up and nurturing of all leads

Conducts research and assesses market and property data from various sources

Analyzes diverse data points to make informed qualifying decisions for Rebuilt

Proficiently utilizes systems, platforms, and scheduling tools to advance opportunities

Aims for ongoing professional development in real estate and sales effectiveness

All other duties as assigned

Position Requirements:
2+ years of experience in customer service, contact center, or sales roles – preferably in real estate, retail, or entrepreneurship

A real estate license is advantageous

A genuine desire to assist individuals, coupled with the confidence and determination to navigate challenges, guide conversations, and achieve results

Ability to effectively prioritize and manage multiple projects, adapt to frequent changes, and follow through on issues promptly

Skilled in research and communication

Strong verbal and written communication skills to relay important information across teams

Familiarity with Excel, including basic formulas, pivot tables, and limited report creation

Strong analytical and quantitative skills, along with effective internet research, organization, and communication abilities

Decisive and capable of executing tasks under pressure

A commitment to learning and growing within a financially stable and reputable, high-growth organization and industry

Ability to work in a hybrid schedule