Virtual Gate Operations Specialist

2 weeks ago


Tempe, Arizona, United States Insight Global Full time

Position Overview:
As a Virtual Gate Operations Specialist, you will play a crucial role in facilitating seamless communication with drivers nationwide. Utilizing advanced two-way audio and video technology, you will verify and identify essential specifications related to trucks and operational processes. Your responsibilities will include coordinating and providing timely updates to all stakeholders involved in the logistics of arrival, loading, unloading, and departure at various facilities.

Key Responsibilities:
- Engage with approximately 200 drivers daily, ensuring clear and effective communication.
- Support all gate operations, allowing onsite associates to concentrate on critical daily tasks.
- Participate in an initial training phase conducted onsite, followed by a hybrid work schedule.

Candidate Profile:
We seek individuals who are:

  • Detail-Oriented: Ability to manage multiple tasks in a fast-paced environment.
  • Quick Learners: Must adapt swiftly to new technologies and processes.
  • Professional Communicators: Excellent verbal communication skills are essential.
  • Flexible: Willingness to work weekends and holidays as required.

Work Environment:
After the training period, you will have the opportunity to work from home three days a week, with two days spent onsite. The role requires a commitment to working during weekends and the potential for overtime, including mandatory overtime during peak periods.

Diversity and Inclusion:
At Insight Global, we are dedicated to fostering diverse and inclusive workplaces where every individual can thrive. We are an equal opportunity employer, and we encourage applications from all qualified candidates regardless of their background.

Application Process:
If you require assistance or accommodations due to a disability during the application process, please reach out for support.



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