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Parking Operations Specialist

2 months ago

Tempe, Arizona, United States Arizona State University Full time
Job Overview

The Parking and Transit Services (PTS) Field Technician is responsible for overseeing customer service operations at a busy parking facility. This role involves ensuring that all parking equipment, including gate mechanisms, ticket dispensers, intercom systems, and payment terminals, are functioning properly. The technician will assist faculty, staff, students, and visitors by providing essential information regarding campus navigation, parking options, and general inquiries.

Work Environment
  • Operate an ASU vehicle or cart safely, frequently entering and exiting the vehicle.
  • Maintain a valid US Driver's license of the appropriate class and endorsements throughout employment.
  • Work outdoors in various weather conditions, requiring prolonged standing and walking, as well as lifting and moving items up to 35 pounds.
  • Utilize a two-way radio for effective communication.
  • Adapt to changing priorities and resolve conflicts as they arise.
  • Occasionally perform tasks in an office setting, involving extended periods of sitting and computer use.
  • Be prepared to work in extreme weather conditions.
Background Check Requirement

All candidates must undergo a pre-employment screening, including a criminal background check and verification of work history and qualifications. Employment is contingent upon passing this screening.

Minimum Qualifications

One to two years of experience in customer service within a frontline environment, or an equivalent combination of education and experience that demonstrates comparable skills and abilities.

Department Overview

Parking and Transit Services (PTS) plays a vital role in supporting Arizona State University's growth by managing parking and transportation options across its campuses. PTS operates various programs, including shuttles, buses, and car-sharing, to provide sustainable transportation solutions for the university community. Employees in this dynamic department benefit from professional development and job satisfaction while contributing to a nationally recognized institution.

Employee Benefits
  • Tuition reduction for employees and their dependents from day one.
  • Competitive salary and comprehensive benefits package.
  • Disability and leave programs for income protection.
  • Access to confidential behavioral health services.
  • Generous paid sick and vacation time, along with low-cost health, dental, life, and vision insurance.
  • Retirement plans with employer matching.
  • Wellness programs and employee discounts through partnerships.
Desired Skills
  • Experience handling credit card transactions in a busy retail setting.
  • Two years of experience in a high-volume service environment.
  • Familiarity with parking operations in a university, city, or airport setting, including maintenance of electronic and mechanical systems.
  • Proficiency in Microsoft Office applications.
  • Strong attention to detail and record-keeping abilities.
  • Experience working outdoors and in customer-facing roles.
ASU Commitment

Arizona State University is dedicated to academic excellence and broad access, positively impacting the communities it serves. The university champions diversity and welcomes students from across the globe.

Essential Responsibilities
  • Assist customers with the use of parking equipment at pay-on-foot locations.
  • Provide exceptional customer service with a professional demeanor.
  • Greet customers warmly and maintain a professional appearance.
  • Utilize parking software to facilitate payment options.
  • Document activities and report maintenance issues to supervisors.
  • Respond to intercom calls and communicate effectively.
  • Offer general campus information and assistance.
  • Perform minor maintenance on parking equipment.
  • Manage traffic flow during peak times to ensure efficient operations.
  • Monitor parking space availability and assist with events as needed.
  • Drive university vehicles to various locations for work-related tasks.
  • Complete necessary forms and documentation.
  • Other duties as assigned.
Fingerprint Check Requirement

This position is classified as safety-sensitive and requires a fingerprint check as part of the employment process.