Strategic Renewals Manager

5 days ago

Rochester, New York, United States BCC Software Full time
Job Description

BCC Software, a leading provider of postal and presort software solutions, is seeking a highly skilled Strategic Renewals Manager to oversee and optimize its renewals processes.

Key Responsibilities
  • Renewals Strategic Planning and Development
    • Develop and implement strategic initiatives to enhance renewals accuracy, efficiency, and compliance.
    • Analyze current renewals processes and systems to identify areas for improvement and cost-saving opportunities.
    • Develop and implement renewals strategies that align with company goals and customer needs.
  • Process Optimization
    • Establish and enforce best practices for renewals operations, including invoicing.
    • Lead efforts to streamline renewals workflows and integrate new technologies or systems.
    • Monitor key performance indicators (KPIs) to assess process effectiveness and implement necessary adjustments.
  • Team Leadership and Development
    • Manage and mentor a team of renewals specialists, providing guidance and support to enhance team performance.
    • Conduct training sessions to keep the team updated on procedures, systems, and compliance requirements.
    • Foster a collaborative and high-performance work environment.
  • Customer Relations
    • Serve as a point of contact for complex renewals-related issues and disputes, resolving them promptly and effectively.
    • Work with customer support and sales teams to address renewals-related concerns and improve customer satisfaction.
    • Implement strategies to enhance client renewals experience and manage high-value accounts.
  • Financial Reporting and Analysis
    • Generate and present regular reports on renewals performance and revenue trends to senior management.
    • Conduct financial analysis to identify renewals discrepancies, revenue leakage, and process improvement opportunities.
    • Ensure accurate and timely integration of renewals data into the financial system.
  • Compliance and Risk Management
    • Ensure adherence to internal policies, industry standards, and regulatory requirements related to renewals practices.
    • Identify and mitigate risks associated with renewals processes, such as fraud, errors, and compliance issues.
    • Stay updated on industry trends and regulatory changes to maintain best practices in renewals.
  • System and Technology Management
    • Manage the implementation and maintenance of renewals system and software.
    • Collaborate with IT and system vendors to ensure the renewals system meets organizational needs and addresses technical issues.
    • Evaluate and recommend new technologies to enhance renewals processes and efficiencies.
Requirements
  • Bachelor's degree in finance, accounting, business administration, or a related field.
  • At least 5 years of experience in renewals, finance, or accounting roles, with a minimum of 2 years in a managerial or strategic position.
  • Strong analytical and problem-solving skills.
  • Proficiency in renewals software and financial systems.
  • Excellent leadership, communication, and interpersonal abilities.
  • Comprehensive knowledge of renewals processes, financial regulations, and best practices.
  • Ability to manage multiple priorities and work effectively.
Work Environment

This is a hybrid position, requiring some in-office time at our Rochester location with flexibility to work remotely.

Compensation

$100,000 OTE

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