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Front Desk Representative

2 months ago

Chicago, Illinois, United States UHS Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Operator to join our team at UHS. As a Front Desk Operator, you will be the first point of contact for patients, visitors, and staff, providing exceptional customer service and ensuring a smooth and efficient experience.

Key Responsibilities
  • Provide courteous and professional greetings to patients, visitors, and staff
  • Manage patient flow and direct visitors to the appropriate areas
  • Answer and direct phone calls, taking messages and ensuring prompt delivery
  • Monitor the lobby and exits, ensuring a safe and secure environment
  • Perform administrative tasks, such as data entry and filing
Requirements
  • High School Diploma or equivalent required
  • Minimum one year of administrative experience preferred
  • Excellent communication and customer service skills
  • Strong computer skills and experience with software applications
Working Conditions

This role requires working in a fast-paced hospital environment, with possible exposure to psychiatric patients who may exhibit violent/aggressive behavior. The ability to work in a team-oriented environment and maintain confidentiality is essential.

Physical Requirements
  • Ability to communicate verbally in a clear and concise manner
  • Ability to push, pull, and lift up to 40 pounds
  • Intermittent sitting, standing, walking, bending, and stooping