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Front Office Manager

2 months ago

Portland, Oregon, United States Sage Hospitality Group, LLC Full time

Job Summary:

We are seeking a highly skilled and professional Front Office Manager to join our team at Sage Hospitality Group, LLC. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Respond to guest inquiries and concerns in a professional and courteous manner.
  • Provide accurate and timely information to guests regarding hotel services and amenities.
  • Supervise the daily operations of the front office team, including office associates and guest experience specialists.
  • Collaborate with other hotel departments to ensure seamless guest service and resolve any issues that may arise.
  • Stay up-to-date on hotel policies and procedures to ensure compliance and consistency in guest service.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Minimum 2 years of experience in a front office or customer service role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.