Front Desk Team Lead
1 month ago
We are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team at Embassy Suites Tigard. As a key member of our front office team, you will be responsible for providing exceptional guest service, leading by example, and championing the front desk staff to build lasting impressions and guest loyalty.
Responsibilities:- Assist with training, coaching, and scheduling for the front office team.
- Ensure all guests are served promptly and courteously during all shifts.
- Apply problem-solving skills to resolve guest issues to their satisfaction.
- Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
- Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
- Support the goals of the hotel through teamwork and collaboration with all departments.
- Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as cash handling experience.
- Strong verbal and written communication skills are required.
- You must be able to read, write, type, and use basic technology.
- This role requires standing for an entire shift and lifting at least 25 pounds.
- Applicants must be available to work evenings, weekends, and holidays.
- Access to earnings immediately through DailyPay.
- 7 paid holidays.
- Hotel discounts, including 5 free nights annually at InnVentures managed properties.
- Employee meal.
- Paid vacation and sick time.
- Company-matched 401(k) plan.
- Group insurance, including medical, dental, vision, and company-paid life insurance.
- Voluntary benefits, including short-term disability, long-term disability, accident, life, critical illness, and Flexible Spending Account.
- Life enrichment benefits, including employee assistance program, leadership development program, and more.
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Front Desk Team Lead
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