Front Desk Supervisor
3 weeks ago
The Front Desk Supervisor is responsible for assisting the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. This role ensures that the front desk operation meets hotel standards for maximum guest satisfaction.
Key Responsibilities
• Ensure efficient guest registration, check out, and telephone service.
• Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure.
• Maximizes hotel revenues through up-sell programs and occupancy strategies.
• Ensure guest complaints and requests are handled in a courteous and professional manner.
• Monitor and respond to Guest Satisfaction Surveys and guest comments.
• Direct and train Front Office staff, assist in new-hire and on-going training.
• Participate in the hiring process of new staff members, assist with the preparation of Staff Member Transaction Forms, performance appraisals, and any Staff Service forms as appropriate.
• Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignment.
• Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Desk Manager.
• Ensure proper staffing levels based on hotel demand and all necessary reports and forms are completed daily.
Requirements
• High school or equivalent education required, Bachelor's Degree preferred.
• Prior Front Desk experience required, one to three years experience in a supervisory role preferred.
• Knowledgeable of loyalty programs, brand standards, and hospitality industry systems preferred.
Working Conditions
The Front Desk Supervisor will work primarily in an indoor environment with moderate temperatures and controlled by hotel environmental systems. The role requires standing and exerting well-paced mobility for up to four hours in length, as well as lifting up to 45 lbs. as needed.
-
Front Desk Supervisor
4 weeks ago
Portland, Oregon, United States North Pacific Management Full timeFront Desk SupervisorAre you a hospitality professional looking for a challenging role in a dynamic environment? We are seeking a skilled Front Desk Supervisor to join our team at the Radisson Hotel in Portland by the Airport.Key Responsibilities:Direct and coordinate the activities of the front desk staff to ensure prompt and courteous service to all...
-
Front Desk Supervisor
4 weeks ago
Portland, Oregon, United States North Pacific Management Full timeFront Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Radisson Hotel in Portland. As a key member of our front office team, you will be responsible for directing, planning, and coordinating the activities of our front desk staff to ensure prompt and courteous service to all guests.Key...
-
Front Desk Supervisor
3 weeks ago
Portland, Oregon, United States Sage Hospitality Full timeJob OverviewThe Front Desk Supervisor is responsible for ensuring the efficient operation of the front office, providing excellent results for our customers. This role requires a professional and courteous demeanor when interacting with guests, responding to inquiries, and resolving issues in a timely manner.ResponsibilitiesSupervise Front Desk Operations:...
-
Front Desk Associate
4 weeks ago
Portland, Oregon, United States Gold's Gym Washington Full timeFront Desk Associate Job DescriptionAt Gold's Gym Washington, we're seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a positive experience for everyone who walks through our doors.Key...
-
Front Desk Associate
3 weeks ago
Portland, Oregon, United States Gold's Gym Washington Full timeJob SummaryAs a Front Desk Associate at Gold's Gym Washington, you will be the first point of contact for our members and guests. You will be responsible for providing exceptional customer service, ensuring a positive experience for everyone who enters our facility.Key ResponsibilitiesGreets members and guests with a smile and a warm welcomeProvides security...
-
Front Desk Representative
1 month ago
Portland, Oregon, United States Island Hospitality Full timeJob Title: Front Desk AgentWe are seeking a highly motivated and professional Front Desk Agent to join our team at Island Hospitality. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.Key...
-
Front Desk Representative
4 weeks ago
Portland, Oregon, United States The Portland Regency Hotel & Spa Full timeFront Desk Agent Job DescriptionThe Portland Regency Hotel & Spa is seeking a skilled Front Desk Agent to provide exceptional guest service and support to our hotel guests.Key Responsibilities:Assist guests with their needs in a timely, professional, and courteous manner.Respond to guest inquiries and resolve issues in a fair and efficient manner.Process...
-
Front Desk Coordinator
4 weeks ago
Portland, Oregon, United States Mindful Support Services Full timeAbout the RoleMindful Support Services is seeking a highly motivated and organized Front Desk Receptionist to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, managing the front desk, and supporting mental health providers with administrative tasks.Key Responsibilities:Provide excellent...
-
Front Desk Representative
2 weeks ago
Portland, Oregon, United States Gold's Gym Washington Full timeJob SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Gold's Gym Washington. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a positive experience for all who visit our facility.ResponsibilitiesProvide exceptional...
-
Front Desk Associate
3 weeks ago
Portland, Oregon, United States PM Hotel Group Full timeJob SummaryAs a Front Desk Associate with PM Hotel Group, you will be responsible for providing exceptional customer service to our guests. Your primary role will be to manage the front desk operations, handle guest inquiries, and resolve any issues that may arise during their stay.Key ResponsibilitiesManage the front desk operations, including checking...
-
Front Desk Associate
4 weeks ago
Portland, Oregon, United States Marriott Full timeJob Title: Front Desk AssociateAt Marriott International, we're committed to delivering exceptional guest experiences. As a Front Desk Associate, you'll play a critical role in ensuring our guests feel welcome and valued.Key Responsibilities:Provide personalized service to guests, responding to their needs and requests in a timely and professional...
-
Front Desk Representative
3 weeks ago
Portland, Oregon, United States Marriott Full timeJob SummaryAs a Front Desk Agent at Marriott, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers. Your primary duties will include processing guest check-ins, resolving any issues or concerns, and maintaining a clean and organized front desk area.Key Responsibilities• Process guest...
-
Front Desk Associate
4 weeks ago
Portland, Oregon, United States Atrium Hospitality Full timeHotel Front Desk AssociateAt Atrium Hospitality, we are seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. Key Responsibilities:Check guests in and out, ensuring accurate...
-
Front Desk Representative
3 weeks ago
Portland, Oregon, United States Courtyard Portland East Full timeJob Title: Front Desk AgentAt Courtyard Portland East, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay. This role requires a strong ability to multitask, prioritize tasks, and maintain...
-
Front Desk Associate
3 weeks ago
Portland, Oregon, United States Planet Fitness Full timeAbout the Front Desk Associate RoleAs a Front Desk Associate at Planet Fitness, you will be responsible for providing a superior level of customer service to our members, prospective members, and guests while ensuring an exceptional "Judgement Free" member experience.Daily ResponsibilitiesGreet members/guests as they enter and exit the club, assisting them...
-
Front Desk Associate
3 weeks ago
Portland, Oregon, United States Boys and Girls Clubs of Portland Full timeJob Title: Front Desk AssociateJob Summary: We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Associate. This role is responsible for providing exceptional service to our members, guests, and staff, while maintaining a professional and welcoming environment.Key Responsibilities:Accurately enter members into...
-
Front Desk Representative
4 weeks ago
Portland, Oregon, United States Courtyard Portland East Full timeJob SummaryCourtyard Portland East is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and courteous service to guests during check-in, throughout their...
-
Front Desk Representative
3 weeks ago
Portland, Oregon, United States Island Hospitality Full timeJob Summary:We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.Key Responsibilities:Check-in and...
-
Front Desk Representative
3 weeks ago
Portland, Oregon, United States Courtyard Portland North Full timeJob Summary:We are seeking a skilled Front Desk Agent to join our team at Courtyard Portland North. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience.Key Responsibilities:Ensure a smooth and efficient check-in and check-out process for all guests.Handle guest...
-
Front Desk Agent
4 weeks ago
Portland, Oregon, United States Aimbridge Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Westin Portland Harborview. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.Key Responsibilities:Register guests and process check-ins and check-outs in a friendly...