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Front Desk Supervisor

1 month ago

Portland, Oregon, United States North Pacific Management Full time
Front Desk Supervisor

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Radisson Hotel in Portland. As a key member of our front office team, you will be responsible for directing, planning, and coordinating the activities of our front desk staff to ensure prompt and courteous service to all guests.

Key Responsibilities:

  • Oversee guest registration and check-out processes, ensuring adherence to prescribed procedures
  • Assist in administering policies for communication between front desk, guests, and other hotel staff
  • Maintain high standards of customer service, with a focus on delivering exceptional guest experiences
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Understand hotel operations, including room types, rates, packages, and meeting spaces
  • Assist with front desk organization, programs, and systems to keep staff on task
  • Complete employee documentation for the front desk team
  • Plan, direct, and monitor the activities of front desk agents
  • Train front desk staff on sales techniques, customer service, and hotel offerings
  • Help drive transient sales and control budget/overtime through effective scheduling
  • Shuttle guests in company vans when required
  • Hold monthly meetings with the front desk team

Additional Responsibilities:

  • Maintain a neat and organized work area
  • Conduct yourself professionally at all times
  • Report any unsafe conditions to maintain a safe work environment
  • Develop positive working relationships with all hotel departments
  • Comply with all company policies and procedures

Qualifications:

  • 2+ years of hotel front desk experience preferred
  • Previous supervisory experience preferred
  • Knowledge of front office operations and ability to plan, organize, and direct staff
  • Detail-oriented with strong communication and problem-solving skills
  • Ability to read, write, and effectively interact with guests and employees
  • Maintain a professional appearance and have prior cash handling experience
  • Skilled at multitasking and working well under pressure
  • Can follow both verbal and written instructions
  • Willing to work a flexible schedule

Physical Requirements:

Standing/Walking: 3-6 hours

Sitting: 1-3 hours

Crouching/Bending/Stooping: Up to 1 hour

Reaching: Frequent

Grasping: Frequent

Lifting/Carrying (up to 50 lbs.): Up to 1 hour

Climbing Stairs: Occasional

We are an equal opportunity employer and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Compensation details: $19-20 Hourly Wage