Front Desk Administrator

6 days ago


Asheville, North Carolina, United States SoHum Mountain Healing Resort Full time
Job Description

Job Title: Night Service Agent

Job Summary:

The Night Service Agent is a key member of the SoHum Mountain Healing Resort team, responsible for ensuring the smooth operation of the Front Desk and providing exceptional customer service to our guests.

Responsibilities:

  • Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the Front Desk, ensuring that all tasks are completed efficiently and effectively, including check-in, check-out, and guest requests.
  • Communication: Maintain effective communication with guests, staff, and management, ensuring that all parties are informed and up-to-date on resort activities and events.
  • Teamwork: Collaborate with other departments, including Housekeeping, Food and Beverage, and Spa, to ensure seamless service delivery and guest satisfaction.
  • Problem-Solving: Utilize tact and diplomacy to resolve conflicts and address guest concerns in a professional and courteous manner.
  • Guest Experience: Create a positive and memorable guest experience, ensuring that all guests feel welcome, valued, and supported throughout their stay.
  • Administrative Tasks: Perform administrative tasks, including data entry, reporting, and filing, as required.

Requirements:

  • Customer Service Skills: Excellent customer service skills, with the ability to respond to guest needs and resolve issues in a timely and professional manner.
  • Communication Skills: Effective communication skills, with the ability to interact with guests, staff, and management in a clear and concise manner.
  • Teamwork: Ability to work collaboratively with other departments to ensure seamless service delivery and guest satisfaction.
  • Problem-Solving: Ability to utilize tact and diplomacy to resolve conflicts and address guest concerns in a professional and courteous manner.
  • Administrative Skills: Basic administrative skills, including data entry, reporting, and filing.

Physical Requirements:

  • Lifting: Ability to lift up to 25 pounds.
  • Standing: Ability to stand for long periods of time.
  • Walking: Ability to walk on uneven surfaces.
  • Seeing and Hearing: Ability to see and hear in a fast-paced environment.

Salary: $19-20/hour

Benefits: Full-time associates receive paid time off and competitive benefits.



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