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Reception Operations Leader

2 months ago

Asheville, North Carolina, United States Biltmore Farms, LLC Full time
Join Biltmore Farms, LLC as a Front Desk Supervisor

About the Role:
  • This position is time-limited due to the expected closure of the hotel property.
  • Transfers to other Biltmore Farms hotels may be available to hired associates, but are not guaranteed.
Why Choose Biltmore Farms?
  • Competitive starting pay at $17.00 per hour
  • Comprehensive medical, dental, and vision benefits
  • Wellness program with potential annual bonuses
  • 401K retirement plan with employer matching
  • Discounts on Hilton brand hotels for employees and their families
  • Monthly YMCA membership discount
  • Parental leave options available
  • Generous paid time off and holidays
  • Supportive work environment
  • Opportunities for professional development
  • Engaging employee events
Key Responsibilities:
  • Oversee Front Desk staff to ensure efficient operations during assigned shifts.
  • Develop and communicate daily sales strategies to optimize hotel occupancy.
  • Demonstrate knowledge of service standards and ensure compliance.
  • Train and mentor staff to enhance performance and guest satisfaction.
  • Effectively communicate with staff to provide clear instructions and feedback.
  • Utilize problem-solving skills to address guest and team member concerns.
  • Manage desk operations, resolving guest issues and emergencies as they arise.
  • Act as the hotel Manager on Duty when scheduled.
  • Provide a warm and welcoming experience for guests upon arrival.
Additional Functions:
  • Assist with guest relocations as necessary.
  • Prepare daily forecasts of expected arrivals and departures.
  • Perform other duties as assigned by management.
Qualifications:
  • Preferred: Two-year Associates degree.
  • Required: Experience in hospitality or customer service.
  • Preferred: Two years of combined front desk and supervisory experience.
Physical Requirements:
  • Ability to perform tasks requiring finger dexterity, standing, sitting, and walking.
  • Occasional lifting and carrying of items up to 40 pounds.
Note: Biltmore Farms is committed to ensuring a safe work environment and follows a thorough onboarding process for selected candidates.