Guest Services Supervisor

2 weeks ago


Asheville, North Carolina, United States Biltmore Farms, LLC Full time
Join Biltmore Farms, LLC as a Front Desk Supervisor

About the Role:
  • This position is crucial in ensuring the seamless operation of the front desk during assigned shifts.
  • Supervises and mentors front desk personnel to maintain high service standards.
  • Develops and communicates daily sales strategies to optimize hotel occupancy.
Key Responsibilities:
  • Oversee front desk operations, ensuring efficient guest service and resolution of issues.
  • Train and empower staff to enhance their problem-solving skills and sales techniques.
  • Utilize effective communication to provide clear instructions and feedback to team members.
  • Manage guest relations, addressing concerns and emergencies with discretion and professionalism.
  • Act as the hotel Manager on Duty during scheduled shifts.
  • Welcome guests warmly, ensuring a positive first impression and addressing their needs promptly.
Supportive Functions:
  • Assist with guest relocations as necessary.
  • Prepare daily forecasts of arrivals and departures.
  • Perform additional duties as assigned by management.
Qualifications:
  • Strong mathematical skills for operational tasks.
  • Proficient in English for effective communication with guests and staff.
  • Ability to manage customer interactions with patience and diplomacy.
  • Experience with property management systems is preferred.
  • Interpersonal skills to ensure guest satisfaction.
  • Ability to thrive in high-pressure situations.
Education & Experience:
  • Preferred: Associate's degree in a relevant field.
  • Required: Experience in hospitality or customer service.
  • Preferred: Two years of combined front desk and supervisory experience.
Physical Requirements:
  • Ability to perform tasks requiring finger dexterity, standing, walking, and lifting up to 40 pounds.
Note:
All candidates will undergo a background screening process as part of the hiring procedure.

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