Guest Services Supervisor
2 weeks ago
About the Role:
- This position is crucial in ensuring the seamless operation of the front desk during assigned shifts.
- Supervises and mentors front desk personnel to maintain high service standards.
- Develops and communicates daily sales strategies to optimize hotel occupancy.
- Oversee front desk operations, ensuring efficient guest service and resolution of issues.
- Train and empower staff to enhance their problem-solving skills and sales techniques.
- Utilize effective communication to provide clear instructions and feedback to team members.
- Manage guest relations, addressing concerns and emergencies with discretion and professionalism.
- Act as the hotel Manager on Duty during scheduled shifts.
- Welcome guests warmly, ensuring a positive first impression and addressing their needs promptly.
- Assist with guest relocations as necessary.
- Prepare daily forecasts of arrivals and departures.
- Perform additional duties as assigned by management.
- Strong mathematical skills for operational tasks.
- Proficient in English for effective communication with guests and staff.
- Ability to manage customer interactions with patience and diplomacy.
- Experience with property management systems is preferred.
- Interpersonal skills to ensure guest satisfaction.
- Ability to thrive in high-pressure situations.
- Preferred: Associate's degree in a relevant field.
- Required: Experience in hospitality or customer service.
- Preferred: Two years of combined front desk and supervisory experience.
- Ability to perform tasks requiring finger dexterity, standing, walking, and lifting up to 40 pounds.
All candidates will undergo a background screening process as part of the hiring procedure.
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