Patient Access Coordinator

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Gillette Children's Full time
About the Role

We are seeking a highly skilled and compassionate Patient Access Specialist to join our team at Gillette Children's. As a Patient Access Specialist, you will be the first point of contact for patients and families arriving at our clinics, providing exceptional patient experience and access to our services.

Key Responsibilities
  • Patient Check-In: Primary point of contact for patients and families, obtaining and verifying demographic and financial information, and obtaining required signatures on consent and intake forms.
  • Appointment Scheduling: Schedules appointments across all medical specialties and integrative care services, ensuring timely and efficient scheduling that meets the unique needs of each patient.
  • Patient Experience: Connects patients and families with on-site amenities and assists in clinic navigation to ensure an optimal patient experience.
  • Patient Engagement: Promotes and enrolls patients and their caregivers in our appointment reminder system and MyGillette patient portal, increasing patient engagement and empowerment.
Requirements
  • Education: High School Diploma or equivalent required; advanced education preferred.
  • Experience: 1 year of experience in customer service, administrative, or healthcare setting required.
  • Skills: Strong computer aptitude, knowledge of Microsoft Office, and excellent communication and teamwork skills.
About Gillette Children's

Gillette Children's is a global leader in the care and treatment of children with complex medical conditions. We are committed to creating an inclusive and equitable environment where all patients, families, and staff are valued and respected. Our team is dedicated to providing exceptional patient care and advancing the field of pediatric medicine.



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