Healthcare Access Coordinator

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Gillette Children's Full time
Position Overview:
The Patient Access Specialist is a vital role located in a healthcare setting that focuses on delivering outstanding patient experiences and facilitating access to services. This full-time position operates within a structured schedule, ensuring that patients and their families receive the support they need during their visits.

Key Responsibilities:
  • Patient Check-In: Serve as the primary contact for patients and families upon arrival, ensuring accurate collection and verification of demographic and financial information.
  • Appointment Coordination: Efficiently schedule appointments across various medical specialties, aligning with the unique needs of each patient.
  • Enhancing Patient Experience: Assist patients and families in navigating the clinic and connecting them with available amenities to ensure a positive visit.
  • Patient Engagement: Encourage enrollment in the patient portal and appointment reminder systems, providing thorough explanations of their functionalities.

Compensation & Benefits:
The hourly wage for this position ranges from $19.69 to $29.53, with a median wage of $24.61. Compensation is influenced by factors such as relevant experience and education. In addition to hourly pay, a comprehensive benefits package is offered, including retirement savings, tuition reimbursement, paid time off, and health benefits for eligible employees.

Qualifications:
  • Required: High School Diploma or GED and a minimum of one year of experience in customer service or a healthcare environment.
  • Preferred: Advanced education such as an Associate's or Bachelor's degree.

Skills and Abilities:
Candidates should possess a strong understanding of medical terminology, familiarity with insurance processes, and proficiency in Microsoft Office applications. Exceptional customer service skills, attention to detail, and the ability to manage multiple tasks effectively are essential for success in this role.

Diversity and Inclusion:
Gillette Children's is dedicated to fostering a diverse workforce and creating an inclusive environment where all individuals are respected and valued. We believe that diverse perspectives enhance our ability to provide exceptional care and support to our patients and their families.

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