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Guest Services Representative

2 months ago

Los Angeles, California, United States IHG Full time

Guest Services Representative Job Overview

Are you dedicated to delivering outstanding customer service? Do you excel in resolving issues and creating a welcoming atmosphere? If this resonates with you, we have an exciting opportunity available.

  • Efficiently manage the check-in and check-out processes for hotel guests
  • Accurately handle all payment transactions in accordance with established protocols
  • Promote room upgrades to enhance hotel profitability
  • Greet guests warmly and promptly upon arrival
  • Effectively address and resolve guest concerns

Qualifications

We seek individuals who meet the following criteria:

  • High School diploma or equivalent qualification
  • A minimum of one year of experience in front desk or guest service roles
  • Proficiency in English (additional languages are a plus)
  • Capability to lift up to 50 pounds and remain on your feet for extended durations
  • Excellent communication, problem-solving, and analytical skills

Perks of Joining Our Team

As a Guest Services Representative, you will benefit from:

  • Attractive salary and comprehensive benefits package
  • Discounted room rates, provided uniforms, and training opportunities
  • The chance to be part of the esteemed IHG Hotels & Resorts family
  • A strong commitment to fostering diversity and inclusion within the workplace