Service Manager
2 days ago
We are looking for a Service Manager to join our team at McGuire Moorman Hospitality. In this role, you will be responsible for leading the front-of-house team to provide exceptional service to our guests.
About the Role
The Service Manager will be responsible for managing the overall dining experience, ensuring that every guest has a memorable and enjoyable time at our restaurant. This includes supervising the front-of-house team, monitoring service standards, and addressing any issues or concerns promptly.
Responsibilities
- Lead and manage the front-of-house team to promote professionalism, teamwork, and guest satisfaction.
- Provide exceptional service by engaging with guests, offering recommendations, and ensuring a seamless experience.
- Monitor and maintain service standards, promptly addressing issues or concerns to enhance overall guest satisfaction.
- Assist with creating effective schedules and ensuring the restaurant is well-staffed during peak hours.
- Collaborate with the management team to develop and implement strategies for improving service quality and guest experience.
- Oversee table reservations, seating arrangements, and guest flow to optimize seating capacity and minimize wait times.
- Handle guest inquiries, feedback, and complaints, resolving issues promptly and professionally.
- Train and mentor staff on service techniques, product knowledge, and customer engagement to deliver exceptional dining experiences.
- Continuously monitor industry trends, emerging products, and customer preferences to stay ahead.
- Coordinate with the kitchen team for seamless communication and coordination between front-of-house and back-of-house operations.
- Manage inventory and POS systems administration.
- Develop and enforce standard operating procedures (SOPs) for service staff to ensure efficient and smooth service operations.
- Ensure compliance with health and safety regulations and maintain cleanliness and organization.
Requirements
- Previous experience in a supervisory or managerial role within the restaurant industry.
- In-depth food and beverage operations knowledge, including service techniques and product knowledge.
- Proficient in managing inventory, cost control, and analyzing sales data.
- Familiarity with health and safety regulations in the restaurant industry.
- Certified in Texas Alcoholic Beverage Commission + Texas Food Management
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills to interact with guests, staff, and management.
- Strong attention to detail and organizational abilities.
- Flexibility to work evenings, weekends, and holidays as required.
Physical Requirements
The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may enable individuals with disabilities to perform the operations. While performing the duties of this position, the employee is regularly required to talk or hear. The employee must frequently use hands or fingers to handle or feel objects, tools, or controls. The employee is often required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities this position requires include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Background Check
McGuire Moorman Hospitality is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. We intend all qualified applicants to be given equal opportunity and that selection decisions be based on job-related factors. Compensation details: $60,000.00
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