Service Manager

4 days ago

Austin, Texas, United States TDIndustries Full time
Job Summary

TDIndustries is seeking a Service Manager to lead a team of technicians and ensure the team is operating within company guidelines and state/local codes. The successful candidate will provide leadership, guidance, and coaching to direct reports to achieve performance goals and company objectives.

Key Responsibilities
  • Manage and provide guidance to service technicians and supervisors, participating in manager on-call/stand-by rotation as dictated by business unit policies and procedures.
  • Ensure the team operates within company and business unit guidelines, conforming to state and local codes.
  • Coordinate HR-related issues and participate in hiring activities, including recommending candidates for hire.
  • Conduct timely, complete, and meaningful performance management conversations to grow employee careers.
  • Manage disciplinary measures when necessary and convey critical issues to the senior service manager.
  • Demonstrate a proficient understanding of service reporting metrics to lead and manage business results.
  • Maintain strong customer relationships and ensure service technician performance meets customer requirements through direct management and communication.
  • Help generate sales proposals and identify, maximize, and communicate prefabrication opportunities.
  • Provide technical assistance, invoice dispute resolution, and accounts receivable feedback.
  • Manage revenue goals as set in annual strategic planning.
  • Monitor technician labor hours for efficiency and safety, ensuring work orders and time sheets are accurate.
  • Review the Technician Productivity Report each month and provide feedback to service technicians, highlighting areas for improvement and recognizing outstanding performance.
  • Conduct monthly safety meetings with service technicians to identify and develop policies and procedures for continuous improvement.
  • Perform two safety observations per month, ensuring safety rules, policies, awareness, and practices are followed, and corrective measures are implemented.
  • Ensure incident investigations are performed in accordance with company policy in the event of injury or incident.
Requirements
  • 7+ years of HVAC/Plumbing management experience.
  • High School or GED; Bachelor's degree in a related field is preferred.
  • Required registrations, professional licenses, and/or certifications as required by the position.
  • Advanced knowledge of MEP systems, service processes, techniques, and codes.
  • Proficient in reading complex schematics and/or blueprints.
  • Strong client-facing and communication skills.
  • Excellent presentation and leadership skills.

TDIndustries is an Equal Opportunity Employer, recruiting qualified applicants and advancing in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

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