Service Manager
2 weeks ago
Hilltop Residential is seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for ensuring the smooth operation of our properties, providing exceptional service to our residents, and maintaining a high level of customer satisfaction.
Key Responsibilities- Organize and prioritize service requests and repairs to ensure timely completion
- Inspect properties daily to identify and address any maintenance issues
- Oversee turnkey operations to ensure vacant units are made rent-ready in a timely manner
- Utilize property management software systems to execute service requests and track maintenance activities
- Perform turnkey work as required and ensure all make-readies are inspected
- Follow standard operating procedures and maintain a preventative maintenance program to minimize emergency and service repairs
- Communicate effectively with residents, fellow associates, vendors, and supervisors
- Assist the community director with documenting counseling sessions with maintenance staff and obtaining competitive bids for maintenance-related expenses
- 1+ years of hands-on general maintenance experience
- Strong proficiency with property management software systems
- Availability to work a flexible schedule, including weekends
- Rotating on-call responsibility for after-hours emergencies
- EPA/HVAC license or certification
- Valid driver's license and/or access to reliable transportation
- Competitive pay
- 401k with company match
- Comprehensive medical, dental, and vision plans
- Paid life insurance
- Employee referral program
- Short and long-term disability
- Paid time off
- Employee rent discount program
- Rapidly growing company with opportunities for growth
Hilltop Residential is a world-class real estate investment company that provides unparalleled excellence to our customers and investors. We are a certified Great Place to Work three years in a row and have been named a Top Workplace by the Houston Chronicle. We are searching for motivated and talented individuals to be a part of our growing Hilltop family.
We are guided by our Core Values of Integrity, Humility, Service, Innovation, Unity, and Charity. Our team lives by these values to serve our residents, love and support our team members, and wisely steward our investors' capital.
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